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| In millions, except per share items | Dec-31-16 | Dec-31-15 | Dec-31-14 | Dec-31-13 | Dec-31-12 | Dec-31-11 | Dec-31-10 | Dec-31-09 |
| | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K | 10-K |
| Revenues: |
| Business Services | 763.2 | 877.9 | 930.9 | 964.2 | 1,017.4 | 924.7 | | |
| Enterprise/Mid-Market | 397.7 | 445.0 | | | | | | |
| Small Business | 223.8 | 297.0 | | | | | | |
| Consumer | 196.7 | 219.3 | 246.0 | | | | | |
| Other | | | | 276.4 | 317.7 | 375.8 | | |
| Total revenues | 959.9 | 1,097.3 | 1,176.9 | 1,240.6 | 1,335.1 | 1,300.5 | 622.2 | 723.7 |
| Revenue growth [+] | -12.5% | -6.8% | -5.1% | -7.1% | 2.7% | 109.0% | -14.0% | -24.3% |
| Business Services | -13.1% | -5.7% | -3.5% | -5.2% | 10.0% | | | |
| Enterprise/Mid-Market | -10.6% | | | | | | | |
| Small Business | -24.7% | | | | | | | |
| Consumer | -10.3% | -10.8% | | | | | | |
| Carrier/Transport | 4.3% | | | | | | | |
| Cost of goods sold | 442.6 | 500.6 | 557.4 | 600.7 | 632.6 | 581.3 | 234.6 | 265.7 |
| Gross profit | 517.3 | 596.6 | 619.5 | 639.9 | 702.5 | 719.3 | 387.6 | 458.1 |
| Gross margin | 53.9% | 54.4% | 52.6% | 51.6% | 52.6% | 55.3% | 62.3% | 63.3% |
| Selling, general and administrative | 319.2 | 368.8 | 419.0 | 426.1 | 429.1 | 397.6 | 178.4 | 222.2 |
| Other operating expenses | 8.7 | 19.3 | 20.1 | 40.0 | 18.2 | 32.1 | 22.4 | 24.1 |
| EBITDA [+] | 189.4 | 208.5 | 180.4 | 173.8 | 255.2 | 289.6 | 186.8 | 211.7 |
| EBITDA growth | -9.2% | 15.6% | 3.8% | -31.9% | -11.9% | 55.1% | -11.8% | 0.8% |
| EBITDA margin | 19.7% | 19.0% | 15.3% | 14.0% | 19.1% | 22.3% | 30.0% | 29.3% |
| Depreciation | 112.4 | 122.2 | 123.7 | 116.7 | 112.5 | 100.8 | 17.6 | 16.2 |
| EBITA | 76.9 | 86.4 | 56.7 | 57.0 | 142.7 | 188.9 | 169.1 | 195.5 |
| EBITA margin | 8.0% | 7.9% | 4.8% | 4.6% | 10.7% | 14.5% | 27.2% | 27.0% |
| Amortization of intangibles | 22.8 | 66.2 | 63.2 | 66.4 | 70.7 | 59.2 | 5.7 | 7.7 |
| EBIT [+] | 54.1 | 20.2 | -6.5 | -9.4 | 72.0 | 129.6 | 163.4 | 187.8 |
| EBIT growth | 167.5% | -410.2% | -30.3% | -113.0% | -44.4% | -20.7% | -13.0% | 8.1% |
| EBIT margin | 5.6% | 1.8% | -0.6% | -0.8% | 5.4% | 10.0% | 26.3% | 25.9% |
| Non-recurring items [+] | 9.1 | | 14.3 | 255.6 | | | 1.7 | 5.6 |
| Asset impairment | | | 14.3 | 255.6 | | | 1.7 | 24.1 |
| Restructuring charges | | | | | | | | 5.6 |
| Loss (gain) on sale of business | 9.1 | | | | | | | |
| Interest expense, net [+] | | | | -0.1 | -2.1 | -4.7 | -5.4 | |
| Interest expense | 40.7 | 50.0 | 56.4 | 58.4 | 64.3 | 74.9 | 29.7 | 26.2 |
| Interest income | | | | 0.1 | 2.1 | 4.7 | 5.4 | |
| Other income (expense), net [+] | 4.4 | -10.7 | 0.1 | -2.4 | -1.2 | -0.4 | 0.9 | 5.1 |
| Gain (loss) on sale of business | 9.1 | | | | | | | |
| Gain (loss) on debt retirement | -4.8 | -9.7 | | -2.1 | | | | |
| Pre-tax income | 8.6 | -40.5 | -77.1 | -325.6 | 8.6 | 59.0 | 138.3 | 161.0 |
| Income taxes | 0.9 | 2.7 | -4.7 | 211.2 | -1.3 | 21.7 | 56.8 | -126.1 |
| Tax rate | 11.0% | | 6.2% | | | 36.8% | 41.1% | |
| Net income | 7.7 | -43.2 | -72.8 | -538.8 | 7.5 | 34.6 | 81.5 | 287.1 |
| Net margin | 0.8% | -3.9% | -6.2% | -43.4% | 0.6% | 2.7% | 13.1% | 39.7% |
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| Basic EPS [+] | $0.07 | ($0.42) | ($0.71) | ($5.23) | $0.09 | $0.34 | $0.75 | $2.69 |
| Growth | -117.5% | -40.9% | -86.5% | -5640.2% | -72.6% | -54.3% | -71.9% | -21.4% |
| Diluted EPS [+] | $0.07 | ($0.42) | ($0.71) | ($5.23) | $0.09 | $0.34 | $0.74 | $2.66 |
| Growth | -116.9% | -40.9% | -86.5% | -5680.3% | -72.6% | -54.0% | -72.0% | -21.2% |
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| Dividends per share [+] | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 | $0.62 | $0.28 |
| Growth | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | -67.7% | 121.4% | |
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| Shares outstanding (basic) [+] | 105.2 | 103.4 | 102.3 | 102.6 | 105.2 | 108.1 | 108.1 | 106.9 |
| Growth | 1.7% | 1.1% | -0.3% | -2.5% | -2.7% | 0.0% | 1.1% | -2.4% |
| Shares outstanding (diluted) [+] | 108.6 | 103.4 | 102.3 | 102.6 | 106.0 | 108.9 | 109.5 | 108.1 |
| Growth | 5.0% | 1.1% | -0.3% | -3.2% | -2.7% | -0.5% | 1.3% | -2.7% |
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| EBIT is a non-GAAP figure that excludes all non-recurring expenses: restructuring costs, asset impairments, IPR&D writeoffs, and other unusual charges. |
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